Rustic Roots
Shipping & Returns
Shipping
Rustic Roots currently delivers within Australia.
Available delivery options and shipping costs are calculated at checkout based on your order and delivery location. Orders are generally dispatched within 1–2 business days.
Delivery times may vary depending on your location and the delivery service selected at checkout.
Click & Collect is also available from our store at 14 Edgeworth Street, Warrane TAS 7018.
Some oversized items may be available in store only and will not be offered for online delivery.
A little note about your order
We usually prepare online orders within 1–2 business days, often after our store closes, so we can carefully check and pack each item.
As our online and Hobart stores share the same collection, occasionally an item may sell in-store before your order is prepared. If that happens, we’ll get in touch promptly to arrange an alternative or a refund.
Change of mind
Rustic Roots does not offer refunds or exchanges for change of mind.
Faulty, damaged or incorrect items
If an item is faulty, damaged, not as described, incorrectly supplied, or otherwise does not meet a consumer guarantee, please contact us at contact@rusticroots.au.
We may ask for photos or other information to help us assess the issue. Where applicable, we will provide a remedy in accordance with your rights under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.