Terms & Conditions

We aim to display our products, descriptions, images and prices as accurately as possible. Colours and appearance may vary slightly depending on your screen or device.

All products are subject to availability. We may correct errors or update product information where necessary.

Prices are displayed in Australian dollars (AUD).

Payment must be successfully completed before an online order can be processed. Available payment methods are shown at checkout.

Submitting an order does not guarantee that we can fulfil it. In the uncommon event that an item is unavailable, incorrectly priced, or an order cannot be fulfilled, we may cancel the affected order or item and provide a refund of any amount paid for it.

If you would like to cancel an order, please contact us as soon as possible. Cancellation cannot be guaranteed once an order has been processed or dispatched.

Shipping, Click & Collect and returns are subject to our Shipping & Returns policy.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

The content, branding, images, graphics and other materials on this website are owned by or used with permission by Rustic Roots and must not be reproduced or used without permission, except where permitted by law.

For questions about an order or these Terms & Conditions, contact us at contact@rusticroots.au.